Frequently asked questions

DGIConnect is a multi-tenant property-management and building-operations platform. It unifies buildings, apartments, owners, residents, leases, maintenance, finance, documents and reporting in one secure system.

Property-management companies, building administrators, facility managers, residential portfolio operators, real-estate companies, owners, accountants and maintenance teams.

A spreadsheet has no roles, no access control, no history and no alerts, and it breaks silently. DGIConnect is a single source of truth with role-based access, audit trails and live operational signals.

Chats and inboxes have no queue, no assignment, no status and no record. DGIConnect turns requests into tracked work orders with owners, statuses and history.

Yes. Data is scoped per organization and company across the platform, and cross-tenant access is refused at the server — not just hidden in the interface.

Platform Admin, Manager, Building Manager, Accountant, Technician, Owner, Resident and Viewer — each with permissions enforced server-side.

Yes. It models organizations, companies and branches so groups can operate multiple entities cleanly under one roof.

English and Greek are supported throughout the product today.

Yes, white-label capability is supported for groups and resellers.

It uses token-based authentication, bcrypt password hashing, strict input validation, rate limiting and parameterised database access. It passed a v1.0 production certification with no Critical or High defects.

Yes — records are scoped per organization and company, and cross-tenant access is refused at the server.

Yes — automated database backups with optional encryption and 30-day rotation, plus a documented restore procedure.

We follow strong security practices but do not claim certifications we do not currently hold. Contact us to discuss your specific compliance needs.

The platform is designed with access control, audit trails and data minimisation in mind. We can walk your team through data handling during a demo; formal compliance depends on your own processes too.

Yes — a versioned REST API with OpenAPI documentation underpins the platform. A public partner-integrations catalogue is on the roadmap.

The platform exports clean data (CSV/PDF) today and offers a REST API. Named accounting integrations are on the roadmap — tell us which you use.

Native iOS and Android apps for residents, technicians, managers and owners are in active development. They are not yet on the App Store or Google Play — join the waitlist to be notified.

It answers questions about your portfolio in plain language, computed from your live data — so responses reflect what is actually in the system and cannot be fabricated.

No. Today's Copilot is a deterministic, intent-routed assistant over your real data. That design is exactly why its answers can't be hallucinated. Deeper generative capabilities are on the roadmap.

Pricing is tailored to your portfolio size and needs. Contact sales or book a demo for a quote.

We typically start with a guided demo on a sample portfolio and can discuss trial options for your team.

Most teams go live in about four weeks: discovery, tailored demo, configuration, data import, training and go-live, with ongoing support.

Yes — buildings, units, residents and leases can be imported and verified as part of onboarding.

Yes — short, role-based training sessions so every user is confident from day one.

We stay with you after go-live with updates and guidance. Priority onboarding and support are available on Enterprise.

Yes — the platform is designed for portfolios at scale, from a handful of buildings to large multi-company groups.

They become tracked work orders: raised, assigned to a technician, updated on-site and closed — with full history per unit.

Technicians see only their assigned work with the detail they need. Mobile apps for field use are in development.

Yes — owners get visibility into their units, leases and financial position, with documents shared securely.

Yes — residents can view their lease and charges, raise and follow maintenance requests, and access documents and notifications.

Yes — invoicing, charges and payment records with collection and outstanding-balance visibility.

Invoicing and financial records exist today; automated online payment collection is on the roadmap.

Yes — reports and one-click exports (CSV/PDF) for owners, boards and the books.

Yes — role-based dashboards plus exportable reports designed for owners and boards.

On modern, containerised cloud infrastructure behind HTTPS/TLS, with health checks and automatic restart. We can discuss region specifics with you.

Services run with automatic restart and health checks, and encrypted backups enable a documented disaster-recovery process.

Yes — actions are recorded so you always know who did what and when.

Yes — role-based access control governs every action, enforced on the server.

Yes — coordinate maintenance and technician operations across many sites from one platform.

The building/unit/resident model fits serviced-apartment and mixed-use operations. Book a demo and we'll tailor it.

Yes — mixed portfolios are supported within the same structure.

In-app notifications keep the right people informed about requests, deadlines, payments and more.

Yes — white-label capability lets you present DGIConnect under your own brand.

DGIConnect is a modern web application that works in current versions of major browsers.

Financial records are protected by the same role-based access, tenant isolation, encryption and audit controls as the rest of the platform.

Yes — your data is yours, and you can export it in standard formats at any time.

Yes — book a demo and we'll walk you through the platform on data shaped like your portfolio.

Book a demo. We'll understand your needs, show you the product, and map out onboarding.

Pricing scales with your portfolio — talk to sales for a tailored quote.

It's purpose-built for property operations, secure by design, honestly scoped, and backed by a team invested in your go-live and beyond.